Refund policy

Attires Return and Refund Policy

Introduction and Scope of Policy

 

This comprehensive Return and Refund Policy is established to govern all sales and transactions conducted through our official e-commerce domain, fashionableattires.com, which is operated under the registered brand name, attires.lk. By placing an order with us, the customer acknowledges and agrees to the terms and conditions outlined herein. We understand that issues may arise during the shipping and delivery process, and we are committed to providing fair and prompt resolution for genuine manufacturing defects, logistical errors, or damages incurred before the product reaches the customer. However, to maintain the integrity of our operations and prevent misuse, this policy strictly limits the scope of eligible returns to verifiable, major discrepancies such as the receipt of a damaged product, the proven misplacement of an item, or the incorrect dispatch of product size or type compared to the original order invoice. We strive to accurately represent all products on fashionableattires.com; therefore, returns are explicitly not accepted for subjective reasons like color discrepancies due to screen variation, minor design alterations that do not impact functionality, or a simple change of mind after the order has been delivered and inspected. Our goal is to ensure customer satisfaction while maintaining strict operational clarity for attires.lk.

 

The Mandatory Unboxing Video Requirement and 24-Hour Reporting Window

 

To ensure absolute transparency and verify the integrity of the claim made against an order placed on fashionableattires.com, attires.lk enforces a non-negotiable requirement for a continuous, unedited, and high-quality Opening Video (Unboxing Video). This video serves as the sole conclusive evidence for issues related to damage, missing items, or incorrect dispatch. The footage must begin with the external packaging clearly showing the undamaged shipping label and the package seals fully intact, then proceed seamlessly to the moment the package is opened and the claimed discrepancy (e.g., a visible tear, the absence of an invoiced item, or a mismatched size tag) is clearly displayed. Any video that is paused, edited, or starts after the outer packaging has been compromised will automatically render the return request invalid. Furthermore, to facilitate rapid investigation and resolution, all claims, supported by the mandatory video evidence, must be formally reported to the attires.lk customer service team via email within 24 hours of the delivery time recorded by the courier service's tracking system. Failure to submit the claim, along with the required video proof, within this strict 24-hour timeframe will result in the immediate rejection of the return request, as timely reporting is essential for us to hold our logistical partners accountable for shipping integrity.

 

Procedure for Return Initiation and Final Resolution

 

Should a customer find their delivered order from fashionableattires.com meets the strict criteria for a return—specifically damage, misplaced product, or incorrect item/size as verified by the mandatory unboxing video—the return process must be initiated immediately. The customer should contact our support team at [Your Customer Service Email] and provide the Order Number, a detailed description of the issue, and attach the video evidence. Our dedicated team at attires.lk will meticulously review the video against the order specifications and tracking information. Upon successful confirmation of the genuine error or damage as covered by this policy, we will coordinate the appropriate next steps, which may involve arranging a return pickup of the faulty item (ensuring it is unused and in its original packaging). Once the item is received and the original claim is physically re-validated at our facility, the customer will be offered a choice of either a full Refund processed back to the original payment method within our stated processing time or a Replacement of the correct item. The availability of a replacement is always subject to current inventory levels held by attires.lk; if the exact replacement product is out of stock, a refund will be the final and sole method of resolution provided.